Privacy Policy

Registered Address: 6 Bower Close, Southampton, SO19 9PY, United Kingdom
Company Registration Number: 16214199

This Privacy Policy outlines how City Zoom Ltd (“we”, “our”, or “us”) collects, uses, stores, and protects your personal data in accordance with UK data protection laws and the General Data Protection Regulation (GDPR).

We may collect and process data such as your name, contact information (phone number, email), booking details (pickup location, destination, time), payment information (if applicable), driver and vehicle details (for operational and regulatory purposes), and communication history including inquiries or complaints.

We do not sell your data. Your information may be shared with drivers and staff directly involved in fulfilling your booking, with regulatory authorities such as Southampton City Council when legally required, and with IT or payment processors under strict data protection agreements.

We retain personal data for no longer than 12 months unless required by legal or regulatory obligations.

Under the GDPR, you have the right to access your data, correct inaccurate data, request erasure (“right to be forgotten”), restrict or object to processing, and request data portability. To exercise your rights, please contact: contact@cityzoom.co.uk

We implement appropriate technical and organisational measures to protect your data, including encrypted storage and controlled access.

If you have questions or concerns about this policy, contact: City Zoom Ltd, Email: contact@cityzoom.co.uk, Address: 6 Bower Close, Southampton, SO19 9PY